Flat File is located in Austin, Texas. We offer storage and fulfillment for Artists and Business Clients.
Shipping: We ship worldwide in the highest quality crush-proof tubes and mailers.
Cancellations: Due to the limited nature of our products, we do not accept order cancellations. We will of course take care of any problems with your order, exchange, etc, but we will not cancel orders outright.
Transit Time: We generally try to get orders out within 3-4 business days, but every sale is different. If you're concerned about the status of your pending order, please feel free to contact us.
Replacement Policy: If you receive an order that has been damaged in transit, please contact us within 14 days of delivery. When possible, a replacement will be offered.